Level 2 Certificate in Information, Advice or Guidance

Would any of your employees benefit from gaining an understanding of the importance of interacting appropriately with customers, clients and colleagues? By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

Unit 1: Information, advice or guidance in practice

In this unit, your employees will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help your employees to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, your employees will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. Your employees will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance

In this unit, your employees will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context

Within this unit, your employees will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.

Unit 5: Skills for advice suppliers

This unit provides your employees with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

The benefits of this course include:

  • You will see improved staff retention
  • Employees will achieve a nationally recognised level 2 qualification
  • Employees can learn from your own home, in your own time
  • Employees get access to award-winning learning and assessment materials
  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
  • Funding available – speak to one of our team for more information and to see if your staff are eligible.
  • Key Information

    Course Length 8-12 weeks
    average course length
    Awarding Body TQUK
    E-Certificates upon achievement
    Course Level Level 2
    Learning Method(s)

    Paper based
    learning materials
    with online assessment

    Paper based
    learning materials and
    paper based assessment

    See what our learners say

    Most recent customer reviews

    Zoe Child

    2 years ago

    "I found the course easy to understand and the feedback was very thorough and useful."

    Zoe decided to study this course to improve her knowledge and understanding of information advice or guidance, and it has helped her become more aware of how to structure a session when offering advice to young people.

    'I chose to study this course to improve my knowledge and assist in my current and future roles.'
    'I found the course easy to understand and the feedback was very thorough and useful.'
    'I am now more aware of how our sessions should be structured, especially in relation to gaining permission from the client on next steps and repeating the process as necessary. I have also started working on a survey for the young people we work with in order to gain feedback and evaluation – after learning about this on the course.'

    Beverley Lindfield

    2 years ago

    "Level 2 Information advice or guidance"

    Passing the course has improved Beverley's confidence and knowledge in her job role. She is now able to pass on information that she has learnt from the course to her students.

    'I have to give out information, advice and guidance, so I wanted to make sure that I was doing it in the correct way.'
    'The learning resources were very helpful and encouraged me to research the questions more thoroughly by carrying out additional reading.'
    'The information that I have learnt has been useful for communication assignments and questioning techniques, so I have been able to pass on knowledge learnt from this course to students.'

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